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How To Not
Lose Customers

Ekalavya Hansaj

Serial Entrepreneur

of all consumers say that they have
higher customer service expectations
than they did just one year ago.

of consumers expect
specialized treatment for
being a good customer.

“Repeat business

or behavior can be bribed.
Loyalty has to be earned.”

– Janet Robinson

Attracting a new customer
is 6-7 times more expensive than

retaining a current one.

 

Statistics vary by industry, but it generally costs

between 4 and 10 times more money to acquire a new customer

than keep an existing one.

Here are 10 innovative

ways to gain your client’s

loyalty, and keep them around

for the long-haul.

Nurture Your Staff

of people around the world have stopped

doing business with a company because

of a poor customer service experience.

Quick wins to boost employee happiness

Focus on the positives

  • Praise them publicly
  • Give rewards
  • Preach company values

Throw Away the script

Your clients aren't robots.

Neither are you.

of Americans report “lack of eectiveness” as their number one frustration with customer service.

Try to humanise every

interaction instead of resorting

to scripted conversations.

How To Not
Lose Customers

Ekalavya Hansaj

Serial Entrepreneur

of all consumers say that they have
higher customer service expectations
than they did just one year ago.

of consumers expect
specialized treatment for
being a good customer.

“Repeat business

or behavior can be bribed.
Loyalty has to be earned.”

– Janet Robinson

Attracting a new customer
is 6-7 times more expensive than

retaining a current one.

 

Statistics vary by industry, but it generally costs

between 4 and 10 times more money to acquire a new customer

than keep an existing one.

Here are 10 innovative

ways to gain your client’s

loyalty, and keep them around

for the long-haul.

Nurture Your Staff

of people around the world have stopped

doing business with a company because

of a poor customer service experience.

Quick wins to boost employee happiness

Focus on the positives

  • Praise them publicly
  • Give rewards
  • Preach company values

Throw Away the script

Your clients aren't robots.

Neither are you.

of Americans report “lack of eectiveness” as their number one frustration with customer service.

Try to humanise every

interaction instead of resorting

to scripted conversations.

Pick Their Brains

“Your most unhappy

customers are your greatest

source of learning.” –

EVERYONE KNOWS IT

Any Question?

Drop a message at

ekalavya@ekalavyahansaj.com

if you have any queries.

Thank you!

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