How To Not
Lose Customers
Ekalavya Hansaj
Serial Entrepreneur
of all consumers say that they have
higher customer service expectations
than they did just one year ago.
of consumers expect
specialized treatment for
being a good customer.
“Repeat business
or behavior can be bribed.
Loyalty has to be earned.”
– Janet Robinson
Attracting a new customer
is 6-7 times more expensive than
retaining a current one.
Statistics vary by industry, but it generally costs
between 4 and 10 times more money to acquire a new customer
than keep an existing one.
Here are 10 innovative
ways to gain your client’s
loyalty, and keep them around
for the long-haul.
of people around the world have stopped
doing business with a company because
of a poor customer service experience.
Focus on the positives
Neither are you.
of Americans report “lack of eectiveness” as their number one frustration with customer service.
Try to humanise every
interaction instead of resorting
to scripted conversations.
How To Not
Lose Customers
Ekalavya Hansaj
Serial Entrepreneur
of all consumers say that they have
higher customer service expectations
than they did just one year ago.
of consumers expect
specialized treatment for
being a good customer.
“Repeat business
or behavior can be bribed.
Loyalty has to be earned.”
– Janet Robinson
Attracting a new customer
is 6-7 times more expensive than
retaining a current one.
Statistics vary by industry, but it generally costs
between 4 and 10 times more money to acquire a new customer
than keep an existing one.
Here are 10 innovative
ways to gain your client’s
loyalty, and keep them around
for the long-haul.
of people around the world have stopped
doing business with a company because
of a poor customer service experience.
Focus on the positives
Neither are you.
of Americans report “lack of eectiveness” as their number one frustration with customer service.
Try to humanise every
interaction instead of resorting
to scripted conversations.
“Your most unhappy
customers are your greatest
source of learning.” –
EVERYONE KNOWS IT
Drop a message at
ekalavya@ekalavyahansaj.com
if you have any queries.
Copyright © 2023 Ekalavyahansaj.
